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Unified Communication Systems

Welcome to our Voice Telephony Products, our range of EPABX Systems, Contact Centre Solutions and Customer Support Service Tools designed to enhance your enterprise communication.

EPABX Systems

Also known as Enterprise Private Automatic Branch Exchange Systems, are essential tools for businesses seeking to optimize their internal and external telecommunications. Our EPABX Systems are tailored to meet diverse customer requirements, and adapt to various types of organizations, trunks (telephone lines), and call flow volumes and complexities. With our extensive experience in deploying and servicing these systems, we are confident in providing you with the perfect communication solution for your business needs.

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Analog EPABX Systems:

Our basic Analog EPABX Systems are ideal for small to medium-sized businesses looking for a cost-effective and reliable communication solution. These systems support analog telephone lines, offer essential features like call transfer, call conferencing, and welcome IVR, and can be easily scaled up as your business grows. We have deployed hundreds of these systems across Maharashtra and providing ongoing support through Annual Maintenance Contracts (AMCs).

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Intercom Systems:

For Housing Societies, we provide a simple and efficient communication solution within their premises by way of Security Intercom Systems, ensuring seamless collaboration and coordination among your Society members.

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Digital Hybrid Systems:

Our Digital Hybrid Systems combine the benefits of analog and digital technologies, offering enhanced features and capabilities for medium to large-sized businesses. These systems support both analog and digital telephone (PRI) lines, providing greater flexibility and scalability. With advanced features like automatic call distribution, multilevel IVR, call recording, and computer telephony integration, these Digital Hybrid Systems are designed to improve your business communication efficiency. Our team is skilled in deploying these systems and offering ongoing support to ensure optimal performance.

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IP PBX Systems:

For businesses looking to leverage the power of Internet Protocol (IP) based communication, and having distributed teams across geographies, we offer IP PBX Systems. These systems use your existing data network to transmit voice and multimedia traffic, reducing communication costs and enhancing collaboration among your team members. Our IP PBX Systems provide advanced features like unified messaging, video conferencing, and remote access, making them an ideal choice for businesses seeking a future-proof communication solution. We have mastered these newer technologies and deployed them in progressive organizations across Mumbai. We provide 24/7 support for such systems as is the norm for these remotely serviced systems.

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IP PBX Systems can be hosted on the Cloud. By hosting IP PBX in the cloud, you can eliminate the need for on-premise hardware, reduce maintenance costs, and enjoy seamless upgrades. Our Cloud-Based Systems provide advanced features like call routing, auto-attendant, and call analytics, enabling you to manage your business communication efficiently. Our team is adept at deploying these systems and providing ongoing support to ensure that your cloud-based communication solution remains secure and reliable.

Our comprehensive suite of services is designed to support and optimize your business infrastructure, ensuring seamless operations and exceptional performance. By offering professional SLA & AMC services for all the Modern Unified Communication, AV, Security & Access Control products, we are committed to delivering unparalleled support and results. Trust us to help you achieve your business goals and unlock your full potential.

Advanced Call Centre Dialer Solutions - Enhance Your Contact Center Efficiency

We undertake a complete set-up of Call Centre Dialer solutions that are built to handle large call volumes, manage call recordings, and provide in-depth analytics using cutting-edge AI tools. By leveraging our dialer solutions, you can optimize your contact center operations, improve agent productivity, and deliver exceptional customer experiences.

This powerful tool helps agents connect with customers more efficiently by automatically dialing numbers from a predefined list, filtering out busy signals, disconnected lines, and voicemail, and only connecting agents to live calls. With modern auto-dialers, contact centers can significantly increase their call-handling capacity, improve agent productivity, and gain valuable insights into their call campaigns through advanced analytics.

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Important Features of our Dialer are:

  1. Predictive, Progressive, Preview, and Manual Dialing

  2. Call Recording

  3. Multilevel IVR

  4. Call Analytics to track KPIs, identify trends, and make data-driven decisions to improve their call campaigns.

  5. CRM Integration

  6. SMS, Email & WA Integration

  7. Call Routing: Directing calls to the most appropriate agent based on factors like skill set, language proficiency, and availability, ensuring that customers receive the best possible service.

  8. Call Scripting: Creating customized call scripts for agents, ensuring consistent and compliant messaging across all call campaigns.

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Our Call Centre Dialer solutions are designed to help contact centers and BPOs optimize their blended campaigns, improve agent productivity, and deliver exceptional customer experiences. With our proficiency in deploying and supporting these advanced dialer systems, you can trust us to provide you with the best-in-class dialer solution tailored to your specific business needs – The deployment can be on-cloud or on-premise based on customer requirements with or without Trunk.

Customer Support Ticketing Tool - Enhance Your Support Operations

A Customer Support Ticketing Tool simplifies customer service operations by managing and organizing support requests in a centralized platform. This software helps businesses improve response times, increase agent productivity, and deliver exceptional customer experiences.

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Functions of a Customer Support Ticketing Tool:

1. Centralized Management: Unify customer interactions from multiple channels, such as email, phone, chat, and social media, for easy access and management.

2. Ticket Creation and Assignment: Automatically convert inquiries into tickets and assign them to appropriate agents based on factors like skill set and availability.

3. Ticket Tracking and Prioritization: Monitor ticket status and prioritize them based on urgency for faster resolution.

4. Collaboration and Escalation: Facilitate agent collaboration and enable escalation of complex issues to higher-tier support or management.

Important Features of a Customer Support Ticketing Tool:

1. Multi-Channel Support: Enable customers to reach out through their preferred communication channel.

2. Automation and Workflow Management: Streamline support processes with auto-assignment, auto-responses, and ticket routing.

3. Integration with CRM and Other Tools: Seamlessly integrate with existing CRM systems and other tools for a comprehensive view of customer information.

4. Self-Service Portal: Offer a portal for customers to find answers, track ticket status, and submit new requests.

5. Reporting and Analytics: Monitor KPIs, identify trends, and make data-driven decisions to improve support operations.

6. Customizable Ticket Fields and Forms: Capture relevant information specific to products or services with custom ticket fields and forms.

7. SLA Management: Set and track Service Level Agreements (SLAs) for response and resolution times.

8. Knowledge Base Management: Access and share information, such as FAQs and troubleshooting guides, to resolve customer issues efficiently.

9. Mobile Access: Enable agents to manage tickets on-the-go with a mobile-friendly interface.

10. Security and Compliance: Adhere to industry standards for data security and privacy to protect sensitive customer information.

A Customer Support Ticketing Tool is crucial for businesses looking to streamline support operations and deliver exceptional customer experiences. By providing a centralized platform for managing customer inquiries, automating support processes, and offering valuable insights into performance metrics, a support ticketing system can help improve response times, enhance agent productivity, and foster customer loyalty.

 

Thus, you can experience fully integrated telecom technologies with our Unified Communication solutions, encompassing voice, email, instant messaging, and social media along with AI-driven chatbot support.

Contact us today to learn more about our UC Products & Solutions and how we can help streamline your enterprise communication.

Comprehensive Services for Seamless Business Operations

Experience the difference with our comprehensive suite of services, tailored to meet your unique business needs. From turnkey projects to speech transcriptions & Voice BOTS, we are committed to delivering exceptional support for wide range of Telephony & UC solutions.

Turnkey Projects

Our turnkey project services cover the entire lifecycle of your Telecom project, from conception to completion. We specialize in delivering comprehensive solutions tailored to your specifications and requirements, ensuring seamless integration for Unified experience

SLA & AMC

Ensure uninterrupted operations and peace of mind with our Service Level Agreements (SLA) and Annual Maintenance Contracts (AMC). Our timely support and maintenance services for your critical UC systems guarantee minimal downtime and maximum efficiency. By partnering with us, you can rely on our expertise to keep your telecom infra running smoothly.

Corporate Maintenance Management

Our corporate maintenance management services offer proactive monitoring and upkeep of your infrastructure, minimizing downtime and optimizing performance. We take a holistic approach to maintenance, ensuring that your systems and equipment, (be it Telecom, AV, Security & Access Control) are consistently updated, secure, and functioning at their best. We bring strategy and vision to maintenance management of modern technologies

Speech to Text & Text to Speech Transcription Services

Experience seamless communication across languages with our advanced speech-to-text and text-to-speech solutions. We support transcription in multiple Indian languages, enhancing accessibility and breaking down language barriers. Our state-of-the-art Voice BOT technology streamlines interactions, providing efficient voice-based assistance tailored to your specific needs. By leveraging our expertise in speech and text services, you can elevate your customer experience and drive business growth.

Our comprehensive suite of services is designed to support and optimize your business infrastructure, ensuring seamless operations and exceptional performance. By offering professional SLA & AMC services for all the Modern Unified Communication, AV, Security & Access Control products, we are committed to delivering unparalleled support and results. Trust us to help you achieve your business goals and unlock your full potential.

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